1. Cancellation & Refund Terms
- Cancellation charges and refund eligibility for stays are set out in our current Tariff and are confirmed to you at the time of booking.
- The terms confirmed with your booking apply to that booking.
2. How to Cancel or Reschedule
- Write to us at sales@hipnoetic.com, call +91 99470 90369 or message us on WhatsApp with your booking details.
- Your cancellation takes effect once we acknowledge it in writing. Rescheduling is subject to availability.
3. Bookings via Third-Party Platforms
- If you booked through a third-party platform or travel partner, its cancellation and refund terms apply, and refunds are processed through that platform. Please also let us know at sales@hipnoetic.com.
4. Events & Group Bookings
- Weddings, celebrations, corporate events and group bookings follow the cancellation terms set out in the quotation or confirmation for that event.
5. Refunds
- Eligible refunds are processed to the original payment method or booking channel. Processing times may vary by bank or platform.
- While we follow the terms above, our principle is to offer a fair and considerate resolution wherever possible.
6. Cancellations by Us
- If we need to cancel a booking, event or experience, including for weather or safety reasons, we will let you know as early as possible and offer you a new date or a full refund through the original booking channel.
